Shipping Policy

Thank you for shopping with Clothav. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below to understand how we process and ship orders.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During sales events, holidays, or peak shopping periods, processing times may be slightly extended.

Shipping Time

Domestic Shipping (United States)

  • Standard Shipping: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

International Shipping

  • Estimated Delivery: 7–21 Business Days
  • Delivery times may vary depending on customs clearance and local courier services.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order value.
  • Free shipping promotions may be offered on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).

You can use the tracking information to monitor the status of your shipment.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Customs inspections
  • Incorrect shipping information provided by customers

Clothav is not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or require additional shipping charges for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Photos of the product and packaging (if applicable)

We will work with the shipping carrier to investigate and resolve the matter.

Customs Duties and Taxes

For international orders, customs duties, import taxes, and additional fees imposed by the destination country may apply.

These charges are the responsibility of the customer and are not included in the product price or shipping charges.

Contact Us

For any questions regarding shipping or delivery, please contact us:

Clothav

Owner: Raphaelle Hamill

Email: clothav14@gmail.com

Phone: +1 522-99-3413

Address:

17 Senhauser Dr
Kent, Ohio 44242
United States